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FAQ'S

Where does the company operate from?

Online Pet Supplier is Australian owned and operated. Our HQ is located out of Brisbane, Australia and is owned by a team that has been passionate about pets since early childhood. We manage warehouses in different areas of Australia and United States to deliver the products to you as soon as possible.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, paypal etc.

Is delivery free?

Yes delivery is free on all products.

When will my order ship?

We will ship your orders out as quickly as we possibly can. When your order ships, we will send you a confirmation email letting you know it's in transit.

An item I ordered broke or arrived defected what do I do?

We stand by the quality of our products and we perform quality assurance tests before shipping them to our valued customers. However we do as much as we can but cannot ensure a safe delivery. If your item broke or arrived with an issue, please Contact Us within 30 days and we will do our best to make it right by you.